Careers

Community Project Coordinator

This position provides training and support to existing and established resident cooperatives as well as newly formed cooperative seeking to acquire the land beneath  their homes, working with Resident Owned Communities (ROCs) and their Boards under ROC USA Direct, a customer-facing business unit of ROC USA. This position will cultivate and manage relationships, training, organizational development and support Resident Owned Communities (ROCs) through the pre- and post-purchase operations. 

ROC USA Direct is a business unit of ROC USA, LLC, that operates in a complex and dynamic market. The Service Unit is responsible for identifying and implementing ROC purchases using the ROC USA® model. ROC USA Direct operates in selected states where ROC USA does not have Certified Technical Assistance Provider (CTAP) partners.

Job Duties and Responsibilities

• Post-purchase support to resident-owned manufactured housing communities through the following activities:
  • Consulting with resident association Boards , including assisting with meeting preparation, agenda assistance, coaching in running efficient meetings, parliamentary procedure, effective follow-up, and review of minutes and financial statements.
  • Coaching, mentoring, and training ROC Boards with topics related to governance, Board process and effectiveness, team working, problem solving, and fiduciary responsibility.
  • Monitoring ROC performance and identifying remediation, if required, through data collection, management, and analysis. This includes all aspects of financial and loan compliance responsibilities.
  • Facilitating peer networking, community of practice, and convenings with ROC residents and Board Members.
  • Supporting, developing, and/or recommending risk management and economic and operational efficiency strategies catered to the specific needs of each ROC.
• Pre-purchase support to residents seeking to acquire the land beneath their homes as a resident-owned manufactured home community.
  • Consulting with resident association Board Members to create the framework for a new corporation: developing community rules, pre- & post-purchase corporate bylaws, and all organizational policies.
  • Developing and training new Board and cooperative Members on what a co-op is, what it means to be a Member, and how to understand the basic business model of a cooperatively owned manufactured home community.
  • Working with the Cooperative Coordinator: Project Specialist, to bring back project management aspects of the acquisition to the Board and community: loan application, due diligence coordination & findings, third party management coordination & selection, etc.
• Further establishing ROC USA Direct as a line of business for ROC USA through the following activities:
  • Assisting ROC USA Direct as it identifies and works with brokers, manufactured home community owners, resident cooperatives, and individual homeowners to effectively convert the park to a resident-owned community.
  • Becoming a subject matter expert on ROC USA’s process and model.
  • Documenting stories of ROC successes and working with ROC USA colleagues to make these more generally known.
• Develop and maintain strong, collaborative working relationships:
  • Communicating complex concepts and plans to a diverse group of individuals, resolving conflict, and securing collaboration.
  • Building teams and encouraging growth of individuals that allows them to see their full potential.
  • Developing and maintaining excellent working relationships with staff, affiliates and customers by phone, email or in person.
  • Influencing and persuading without holding formal authority.
  • Displaying respect and sensitivity for cultural differences, promoting a harassment-free environment, upholding equity, diversity, and inclusion as a core value.
• Develop strategies to achieve organizational goals:
  • Understanding the organization’s strengths and weaknesses with the ability to identify external threats and opportunities.
  • Making an informed decision based on the market and competition within the market, adjusting strategy based on the changing conditions.
  • Developing project plans, coordinating the different activities, and communicating the changes and/or progress of the plan. Completing projects on time and within budget.
  • Instigating and managing change with individuals and groups; Building commitment and overcoming resistance; Preparing-e and supporting those affected by change; Monitoring transition and evaluating results.

Required Skills/Abilities:

• Ability to focus on problem-solving; Maintaining confidentiality; Being an active listener; Remaining open to others’ ideas and trying new things.
• Maintaining poise and professionalism while working closely with individuals in person and remotely via phone and electronic communication.
• Being attentive to detail, coordinating of multiple projects and having the ability to set priorities and meet deadlines under pressure.
• Strong written and verbal communication
• Ability to work individually with little direction or collaboratively in a team environment.
• Ability to use and participate in organization-wide systems, including SLACK, Salesforce, Box, Zoom and other video conferencing, as well as, Outlook, Microsoft Office and Monday.com and other company systems.
• Demonstrating a commitment to ROC USA’s mission and to its values of diversity, equity, and inclusion.

Education and Experience:

• Proven experience in community organizing within diverse populations.
• Progressively responsible job duties
• Experience with customer service, hospitality, willingness to engage with people and public engagement.

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer and video conferencing.
• Use of standard office equipment. Reasonable accommodation will be made to enable individuals to be able to perform essential functions.
• Moderate travel is required. Employee must be able to drive and have their own vehicle to travel. Employee must have valid driver’s license, current auto insurance, and vehicle registration. Air travel will be required depending on the event or meeting location.

Location:

The position is a full-time exempt position and is remote based, with a preferred location in New York.  

Travel:

The role requires moderate travel throughout the U.S. – average of once or twice per month, with minimum multi-state/multi-day trips, an average of three (3) days.  

 Who We Are 

ROC USA is not your typical affordable housing organization. We are a non-profit social enterprise with a mission to support homeowners in manufactured home communities to achieve affordable and environmentally sustainable self-governing cooperatives. 

Resident ownership is achieved when homeowners in Manufactured (“Mobile”) Home Communities form a Co-op and acquire the underlying land from a commercial owner. To make ownership possible, ROC USA creates purchase opportunities through market development in industry and negotiations with investor-owners, provides training and Technical Assistance through a Network of affiliated non-profits and our own national team in states not served by an affiliate, and provides financing through ROC USA Capital, a U.S. Treasury certified Community Development Financial Institution (CDFI). 

ROC USA and its affiliates serve customers and support our mission with a national team of more than 50 affiliate team members, who stand proudly with low- and moderate-income homeowners who want control of the land under their neighborhoods. Our faith in these homeowners and the democratic cooperatives they operate is based on nearly 40 years of experience and success. We use this history and track record to inform and advance public policy at the local, state, and national levels. 

Our networked business model allows us to achieve economies of scale and deliver consistently high-quality services and earnings that sustain the whole enterprise — individual ROCs, CTAP affiliates, and ROC USA itself. Working in a niche commercial real estate market that transacts time-sensitive projects through market-rate financing, operational efficiencies are critical. 

Today, ROC USA represents 325  ROCs and more than  22,000 Member-owners in 21 states. ROC USA Capital has provided more than $300 million in community financing. This track record of success has us well-positioned for significant growth. 

Our success has been recognized by The Financial Times (“Why Big Investors are Buying U.S. Trailer Parks,” Feb. 2020) and Last Week Tonight with John Oliver (“Mobile Homes,” April 2019) along with numerous other national publications, television and radio news, and podcasts. 

Our Vision: We envision a country in which the owners of efficient and affordable homes are economically secure in healthy and socially vibrant resident-owned communities. 

Our goals are to: 

• Preserve and improve affordable communities. 
• Build individual assets. 
• Foster healthy, mutually supportive communities and leaders. 

Our Cultural Norms: 

• We insist on deep collaboration and accountability to one another, our internal and external customers, and the mission. 
• Trustworthiness and transparency are essential to our success. 
• Diversity strengthens us. 
• We are better together! 
• We love having fun and being creative. 

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