This position provides a combination of program support to Cooperative Housing Specialists in the field as well as direct technical assistance to residents and board members across Washington through remote collaboration tools.In providing programmatic support to Specialists in the field, this position will provide document management, track projects financial performance, and maintain up to date membership records. This role supports field Specialists as they assist homeowner cooperatives through the transactional process of purchasing the land underneath their homes and providing ongoing organizational development and technical assistance training to the boards of directors, committees and members of resident owned manufactured housing communities (ROCs) across Washington State. Expertise and experience necessary for success in this position include community organizing, organizational development, adult education, project management, and resource development and management.Beyond providing programmatic support to field staff, this position will serve as a central helpdesk and clearinghouse for resident inquiries, requests for training, and immediate needs for technical assistance. This will include answering questions by phone, email, and video conference to either address the residents needs immediately or direct the issue to appropriate staff. Queries cover a wide range of issues including: requesting assistance with organizational development, sharing governance practices, advising on contract negotiation,navigating technology, or planning meetings and events. This position will also include coaching residents on remote collaboration methods and general computer literacy. Consequently, this position requires candidates become familiar with a wide range of topics that concern residents of manufactured housing community cooperatives.Ideally, candidates will be located in Olympia, WA; however, remote work is possible for the right candidate. To be able to serve all resident owned communities, proficiency in speaking and writing Spanish is highly desired.Desired TraitsHighly effective communicator who is able to connect with a variety of audiences and diverse groupsAble to remain professional and available in complex and difficult social situationsPersonal and all-inclusive with the ability to manage social behavior for different groups, empathetic to the social needs of others, tolerant and generous, willing to include levity and humor when necessaryOptimistic and goal oriented, organized and systematicSelf-motivated, with little oversight neededUnderstanding of cooperative systems and their role in affordable housing preservationAble to travel and work some evenings and weekends; valid drivers license necessarySpanish language fluency HIGHLY desirableEffective communicator who is able to connect with diverse groupsAbility to read, interpret, and analyze budgets and financial documents and reportsFluent in both Microsoft Office and Google Suite platformsFamiliarity with member-run, democratic, or cooperative governance structuresKey ResponsibilitiesAssist field staff in planning and preparing for upcoming trainings, fielding requests for assistance, and tracking projects progress.Respond to residents requests for assistance in a timely and professional manner.Support staff in the resident purchase of their manufactured housing community, provide supportive services to ensure residential cooperative is established according to State and model requirements. Ability to manage key objectives on a projected course with both set and variable timelines.Ensure that all cooperative members have a good understanding of the process, procedures and technical aspects necessary for incorporation and property purchase.Conduct a wide variety of adult education and training/coaching sessions both one-on-one and potentially working with large groups of residents, committees, and boards of directors..Review and analyze financial statements and documents, communicate information to committees and boards of directors as needed. Facilitate business financial learning sessions.Maintain and create cooperative business documents and policies.Support housing cooperative residents, committees and board of directors through on-going technical assistance including: conflict resolution, vendor management, annual meetings, business management, volunteer management and community engagement.Maintain programs files, records, and rosters with cloud-based file storage, CRM, and project management software.Organization InformationNorthwest Cooperative Development Center (NWCDC) is a 501c3 non-profit that provides education and technical assistance to workers, producers, and consumers to support their efforts to start, support and/or expand cooperatives. NWCDC promotes cooperatives as a vibrant business model to address the economic and social needs of communities. NWCDC fulfills this mission by:Educating the public, community institutions and government agencies to foster and promote an understanding of cooperativesIdentifying and disseminating information about successful practices and models for cooperativesProviding technical assistance and education for the development of cooperatives to best address economic and social needsCultivating a staff team that embodies the diverse experiences of Northwest communities is essential to these aspirations. We strongly and sincerely encourage applications from people of color; immigrant, bilingual, and multicultural individuals; d/Deaf people and people with disabilities; members of LGBTQIA+ and gender non-conforming communities; and people with other diverse backgrounds and lived experiences.