Director of Education and Training Job Description
Inter-Cooperative Council (ICC) at the University of Michigan
Status: Full-time; Exempt; Expected Hours of Work, Monday-Friday 9:00AM-5:00PM with much required evening and weekend work
Salary Range: $45,000-$59,000 for Full Time Equivalent
Benefits: Medical, vision, and dental insurance, 22 days of vacation time, 12 sick days, flexible spending account, retirement plan with agency match after one year, life and accidental death insurance, and long-term disability insurance
Reports To: General Manager (GM)
Supervises: Interns, Member Assistants, and other part-time staff as assigned
Advises: VP for Diversity and Education, which includes DivEd committee and Social Chair Team. Also advises Dispute Assistance and Resolution Chairs & Team, Co-opers for Healthy Relationships Chair & Team, and Election Chair & Teams.
Version Date: July 2022
The Director of Education and Training (DET) at the Inter-Cooperative Council (ICC) is responsible for the education and training programs to maximize cooperative understanding and efficient house operations. The DET partners with member leaders to help maintain educational systems and strategies in the ICC’s cooperative houses. Together the staff and members will work towards providing a healthy, safe, and affordable environment for all to build leadership and life skills, create and sustain robust communities, and develop strong relationships.
Essential Duties, Functions, and Responsibilities
- Oversee assigned Member Experience operations and services; coordinate administrative projects and activities, and delegate as needed
- Train, supervise, and evaluate all full and part-time staff
- Ensure all relevant education and diversity-related standing rules, committee policies, and strategic objectives are regularly reviewed, updated, and posted on the ICC’s website and is responsible for the training of all staff and members around this content.
- Meet established deadlines around training and content review
- Establish and administer the operations and committee budgets
Education and Training
- Oversee all education-related operations, systems and services including, the development and implementation of job-specific training for the governing bodies and house leadership, membership orientations and meetings, and diversity programming for members
- Create yearly training and other operational calendars in conjunction with individual departments and ICC member leadership
- Advise and support the Vice President for Education & Diversity, the Diversity & Education Committee, and the Social Chair Team
- Participate in periodic meetings with the VP, Chair, Committee, and/or Team
- Assist with special projects, events, onboarding, and so forth as needed
- Committee assignments can be changed at the discretion of the ICC Board of Directors and Management
- Foster the leadership skills necessary for members to be responsible in their roles by developing and implementing job-specific training for:
- The Coordinating Committee (CoCo) which technically begins the fiscal year (FY) in May and training must have begun by the start of the period with collaboration from the outgoing President and CoCo
- The Board of Directors (BoD) which must be trained before they are able to vote, and by the third meeting of the period with the collaboration of CoCo and continuing BoD members; Enhance the ability of the ICC members to govern and direct the ICC
- New House Officers at least three times over the FY, specifically Spring/Summer, Fall, and Winter. Solicit involvement from CoCo and previous officers
- Direct the development and implementation of House President training in partnership with the Director of Housing Services & Director of Communications
- Foster the leadership skills necessary for staff to be responsible in their roles by developing and implementing annual training around diversity, equity, and inclusion and communication.
- Increase officers and members knowledge of co-op operations by Developing and implementing member orientation and member meetings including:
- The Fall Annual Meeting (at the beginning of Fall)
- New Member Orientation (at the beginning of Spring/Summer and Winter)
- The Winter Annual Meeting (in March)
- Develop and implement Cooperative Leadership Training for house officers (offered towards the beginning of the Spring/Summer, Fall, and Winter terms)
- Advise and provide guidance to members on issues of mental health, substance abuse, physical and cognitive disabilities, sexual harassment, conflict resolution, and issues of power and privilege
- Incorporate feedback by analyzing member and staff data to regularly review and improve training curriculum provided by the ICC.
- Compile and track detailed educational program information on new House Officers and new Members to determine attendance requirements, make-up opportunities and assign fines for missed attendance.
- Update and maintain all house officers’ official listings, particularly the Central Leadership Directory, Emergency Contact #’s, the Officer Training database and other related documents within three (3) weeks of each new term.
- Compile fines that are reported for validation to the House Presidents. Post finalized fines as soon as possible during the contract term.
- Support officer, group, and member listservs.
- Develop and maintain educational publications, training materials and resource materials in a variety of formats for a range of learning styles
- Collaborate with web team to post events and training in a timely manner
Co-op Leadership Support & Development
- Provide assistance and advice to committees and houses in developing and implementing programs to meet the goals of the ICC
- Encourage co-op members and leaders to employ principles and embody values of cooperation
- Plan and assist on special projects, including but not limited to, referenda, annual meeting, conferences, exchanges, lectures, publications, and annual objectives
- Support the development and/or maintenance of diversity, equity, and inclusion centered education programs for members and staff, in areas including but not limited to power, privilege, oppression, religious, racial, cultural, and gender identity, sexuality, and socio-economic diversity
- Increase awareness of social justice issues and socio-economic adversity among members
- Advise and support the Co-opers for Healthy Relationships (CHR) Chair and Dispute Assistance and Resolution Team (DART) teams. This can include:
- Interviewing and hiring/selecting as assigned
- Supporting, advising, and educating all members, staff, and committees in areas including but not limited to conflict resolution, consent, and mental health
- Educating and supporting the development of problem-solving skills in the houses and among the committees, officers, and other staff members
- Supporting the understanding of mental health by providing connections to resources and training to members and staff as well as the ability to refer members to mental health resources
- Maintaining connections and partnerships with local, state and federal resources related to building conflict resolution skills and building cooperative cultures and communities
- Support member and staff leaders by identifying concerns and actively educating to support leadership in the ICC’s houses, and the development of co-operative, positive culture
- Advise house officers/members on Standing Rules, governance committees, and constitutional issues
- Coordinate selection process and selection of Team & Program chairs with scholarships (CHR, DART, MAP)
Administrative and Organizational Support
Moses Coady/Paulo Freire Education Center and Rochdale Office Building Management
- Supervise, promote and schedule use of the Education Center. Respond to requests for information or reservation in a timely manner
- Oversee the cleanliness and safety of the buildings by supervising the part-time cleaning staff, Member Assistants, contracting with outside vendors, and ordering supplies as needed
- Provide building use and safety orientation to any new staff or tenant(s)
- Update the building policy manual as needed
- Maintain the building calendar to include follow up with special requests for use of the building
- Oversee the distribution of building keys and access codes as needed
- In collaboration with the ICC’s Director of Maintenance, assure that any maintenance or repair needs are addressed in a timely manner.
- Manage and maintain copy machines, printers, and other business resources.
Skills and Abilities
- Excellent interpersonal, oral, and written communication skills required to maintain positive and effective working relationships with staff, volunteers, and community partners
- Excellent training, conflict-resolution and problem-solving skills
- Excellent MS Office, Google Suite, and email skills, and social media skills
- Ability to prepare clear, concise, and complete reports, presentations, and agendas
- Excellent problem solving and judgment skills, and high level of attention to detail and accuracy
- Ability to appropriately handle sensitive, confidential information
- Works well in a fast-paced, stressful environment and is effective at balancing multiple priorities and tasks to meet critical deadlines
- Demonstrated ability to work in a team environment and interact positively with team members, other staff, and members
- Demonstrated ability to share skills and knowledge with others
- Ability to follow direction & take initiative with exceptional time management & organizational skills
- Demonstrated ability to effectively learn new techniques and technologies
- Proven capacity to work in a proactively diverse and inclusive organization
Required Education and Experience
- Bachelor’s degree from an accredited college or university
- Knowledge of social justice issues and willingness to disrupt institutionalized oppressive processes
- Demonstrated ability to share skills and knowledge with others, including conflict resolution and communication
- Experience with workshop development or events programming and implementation
- A demonstrated commitment to working with college students
- Fully committed to fostering and furthering the values of the International Cooperative Alliance
Preferred Education and Experience
- Master’s coursework and degree preferred
- Experience and comfort with managing data, spreadsheets, and databases
- Experience with cooperatives or in community living, especially student housing co-ops
- Experience with or coursework completed in areas related to diversity, equity, and inclusion
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. The passage of employees through the office work area is average and normal. The employee is expected to work in member homes and event areas. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
- Serve as a member of a staff team that works collectively and across departments in support of each other and the members of the ICC.
- Attend weekly staff meetings, staff professional development activities, and periodic staff retreats.
- All permanent staff shall attend at least three Board Meetings per year: once in each of the fall and winter contract periods and once in either the spring or summer periods. At these times staff shall give reports on their activities and take questions from the BOD (SR 10.4.4.3.)
- Serve as staff advisor to at least one (1) Vice-President and Committee
- Aid in the development of future policies and practices that are informed by previous member-action to increase organizational stewardship; Assist with annual and long-term planning for the organization
- Develop annual work objectives as part of the performance evaluation and coaching process
- Presence in the office during open office-hours and remote work as necessary.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The physical environment requires the employee to work primarily inside. This position is required to use a computer much of the day. The employee is expected to exert up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. Physical demands are in excess of those of sedentary work and walking or standing to a significant degree is expected. The employee will be requested to work evenings and, to a lesser extent, weekends for special program events and meetings. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Less than five percent of work time will require travel outside of the county.
The ICC is an Equal Opportunity Employer
The Inter-Cooperative Council at the University of Michigan (ICC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. The ICC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The ICC expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The ICC employees to perform their expected job duties is absolutely not tolerated. Inquiries or complaints may be addressed to the General Manager or the President of the ICC at 734-662-4414, 337 E. William St., Ann Arbor, MI 48104.
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