Member Services Manager

Organization: 
Riverton Community Housing
Location: 
Minneapolis, Minnesota
Summary: 

POSITION PURPOSE

The Manager of Member Services is responsible for enhancing and expanding Riverton’s governance support to its member cooperatives by identifying and addressing educational needs that enable members to conduct the business of the cooperative effectively, strengthen their leadership and problem-solving skills, and meet the objectives of building a sense of community within the cooperative.

 

Responsibilities include facilitating activities and teaching skills designed to foster leadership among members of the cooperatives and their boards to assure that the communities operate on a democratic basis that is adheres to sound property management principles and the cooperative’s operating legal documents.

 

PRIMARY RESPONSIBILITIES

  1. Cooperative Board Education and Support
  1. Lead in the education of co-op boards regarding RCH’s mission and values and how to effectively govern the co-op and serve its residents
  2. Serve as a resource to the Boards of Directors and committees at their meetings to ensure consistent and accurate information is available for decision-making
  3. Work with staff and cooperative boards on an ongoing basis to develop policies and guidelines for the use of the buildings and grounds
  4. Assist cooperative boards to identify concerns and issues affecting the cooperative, educate members on how to develop strategies and action plans, encourage members to follow through and assess results
  5. Identify and arrange board training opportunities to improve cooperative board functions, duties and business practices. This includes but is not limited to member orientation, officer training, board development training, retreats, special workshops and member recognition
  6. As appropriate, seek funding or other necessary resources to support Board educational programs
  7. Participate in ensuring that Board members are receiving adequate levels of support from RCH staff

 

  1. Cooperative Board Membership
  1. Assist the cooperative Boards in recruiting, orienting and supporting Board members who represent and/or serve the diverse membership of the cooperatives
  2. Assist Boards in recruiting new co-op board members, applying various techniques including member questionnaires and member contacts to identify prospective Board candidates
  3. Attend Annual Membership meetings and assist the boards in organizing meetings, as necessary

 

  1. Cooperative Board Administration
  1. Serve as a liaison between co-op boards and Riverton staff by providing accurate and timely information to appropriate staff and Board members
  2. Attend all co-op Board and committee meetings; record meeting discussions and decisions and provide written summaries for Riverton staff
  3. Maintain up-to-date and accurate corporate records and documents for the cooperatives, including but not limited to the Articles of Incorporation and By-laws, corporate minutes, and policy and operation handbooks

 

  1. Cooperative Board Activities and Events
  1. Establish and maintain up-to-date bulletin boards, social networking and other means of communication for each cooperative, to include resources on governance, policies, and cooperative background information
  2. Assist co-op boards in organizing social events (i.e. barbecues, movie nights, gardening activities, etc.). Attend events as appropriate
  3. Coordinate co-op board member attendance at NASCO conference in Ann Arbor and other local training opportunities
  4. Act as a resource for educating co-op members about the history and theory of the cooperative movement and relevant social issues
  5. Participate in the formation of a network of other cooperative organizations to share information and resources that mutually benefit the Riverton co-op organizations

 

  1. Riverton Activities
  1. Assist the Leasing and Marketing Manager with social media activities and leasing during high demand periods and from time to time as backup.
  2. Serve as staff support for the Riverton Stakeholder Committee
  3. Attend Riverton Board meetings, as requested
  4. Participate in the annual budget process

 

SECONDARY RESPONSIBILITIES

  1. Represent Riverton and promote its mission at public events and/or seminars as needed
  2. Perform special projects and other related activities as requested by the Executive Director and Director of Property Management and/or other members of the Management Team

 

EDUCATION AND EXPERIENCE REQUIREMENTS

  • 2 or more years of post-secondary education in related field, undergraduate degree preferred
  • 2 or more years residential property management, leasing, sales or related experience
  • Experience working with boards of directors, volunteers, etc.
  • Experience in and knowledge of Property Management Practices.
  • Proficient in Microsoft Suite and able to rapidly acquire skills in PropertyWare (Management Software)
  • Able to communicate effectively in person and in writing in the English language.
  • Must have reliable personal transportation and valid driver’s license/insurance for regular travel between our properties
  • Familiarity with the student co-op movement, experience with other co-op and/or non-profit organizations preferred.

 

SKILLS

  • Verbal communications, interpersonal skills as applied to interaction with coworkers, supervisor, general public, community and government organizations as well as to communicate professionally with Board members and tenants
  • Ability to acquire knowledge of laws governing rental property and tenant’s rights in order to be an informational resource to Boards and tenants.
  • Excellent organizational skills and an ability to set priorities, plan work activities for self and Boards, and meet deadlines.
  • Must be self-directed, highly motivated and able to work effectively independently or on a team.
  • Maintain high levels of computer skills (especially Microsoft office suite), and ability to quickly master new programs.
  • Ability to provide customer service in a friendly, courteous, flexible and responsible fashion to a wide variety of residents.
  • Ability to mentor and assist others to acquire knowledge, concepts or skills
  • Ability to work independently or on a team.
  • Flexible work hours requiring work in excess of 40 hours/week, if necessary. Must be willing to work evenings and attend events/meetings on weekends as needed.
  • Work effectively and respectfully with individuals without regard to race, color, creed, religion, national origin, marital status, political affiliation, sexual orientation, status with regard to public assistance, membership or activity in a local commission, disability, sex, age and/or any other protected classification of individuals.

 

PHYSICAL REQUIREMENTS

  • Must possess visual acuity to read and work on detailed documents, reports and other communications on the computer and in hard copy.
  • Must be able to hear, speak and effectively communicate in the English language in order to communicate with people inside and outside the organization verbally and/or in writing.
  • Physical ability to move inside and outside of all parts of Riverton’s residential buildings and grounds on varied terrain, climbing indoor and outdoor stairs, in all MN weather conditions on a regular basis
Company Website: 
www.riverton.org