Operations and Membership Coordinator

Kalamazoo Collective Housing
Kalamazoo, MI, United States


Permanent, part-time, hourly.



20 hours/week at $18/hour, plus stipends for wellness expenses, home office expenses, and mileage. Two weeks paid vacation (40 hours/year), 9 paid holidays, two weeks paid sick leave (40 hours/year).



Kalamazoo Collective Housing (KCH) is a 501c3 non-profit affordable housing cooperative with 46 members and ten houses in Kalamazoo’s Vine Neighborhood. We are member-owned, member-run, and democratically governed. We work every day to create access to safe, permanently affordable housing, while enriching our members' lives and building community in our neighborhood.


Above all, KCH values cooperation and relationship-building. Our Operations and Membership Coordinator should be personable, compassionate, and have experience working with a wide range of people. They should be committed to co-creating an anti-oppressive and anti-racist culture within KCH, along with our board, staff, and members.



The Operations and Membership Coordinator will work alongside other KCH staff (Executive Director and Maintenance Coordinator) on essential daily operational tasks, as well as support KCH members individually and within their collectives.


We are seeking applicants with a strong interest in cooperative and/or non-profit property management, with a passion for intentional community and affordable housing. A passion for our mission and a competent, self-directed approach are critical attributes of a successful candidate; on-the-job training will be provided for specific job-related tasks.

The position will split their time between office administration and membership management. This is a new position created during a period of growth for KCH, and the Operations and Membership Coordinator will be working closely with other staff and members to create and maintain long-term systems for effective management of our organization as we grow. Within the first year, we envision developing a staff collective model for our three staff members, using shared decision-making and responsibility as foundational values.


  • Member support

    • conflict resolution

    • meeting facilitation

    • guiding members through cooperative skills training and education

    • Supporting our member-led initiatives (member financial aid program, planning events, etc)

  • Administrative

    • Managing member contracts

    • Routine record keeping, filing, and organization

    • Internal and external communication (within collective and partnership networks)

    • Day-to-day operations such as answering phone calls, completing paperwork, etc.

  • Financial

    • Basic bookkeeping using Quickbooks Online

    • Sharing check signing and depositing duties

    • Improving and developing new internal financial systems

  • Dynamic collaborative tasks

    • Divide and share responsibility for emergent requests with staff team

    • Collaborate with other staff on a variety of larger projects which require multiple perspectives

    • Run errands and coordinate collective projects with members



  • Develops and maintains trusting, authentic relationships with individuals and groups.

  • Passion for working within, evaluating, and continually improving a collective staffing structure.

  • Copes with conflict and stressful situations with calmness and composure.

  • Possesses a tolerance for ambiguity and incremental change.


  • Ability to work independently on sensitive, confidential, and complex issues with diligence and respect.

  • Ability to analyze issues, gather data and information, evaluate and recommend alternative solutions

  • Excellent interpersonal, verbal, and written communication skills.

  • Skill in using computers and related software applications, including Quickbooks online and Excel.

  • Skill in handling multiple tasks and prioritizing tasks while working independently.

  • Ability to lead and train others.



  • Demonstrated anti-oppression and anti-racism experience and personal values.

  • Experience living or working in a democratic, member controlled, and/or cooperative environment.

  • Experience working with affordable housing, communications, adult education or program management.

  • Crisis management and conflict mediation experience.

  • Experience with KCH’s demographic groups, including but not limited to:

    • Low-income people

    • Students

    • Black, Indigenous, and People of Color (BIPOC)

    • People with disabilities

    • LGBTQIA+ and queer and trans people of color (QTPOC)

    • Previously incarcerated individuals



  • The ability to work evenings on a somewhat regular basis is required.

  • Willingness and ability to respond to emergency calls.



Masks may be required when visiting member co-ops. Work is primarily remote, but in-person training and meetings may be required as needed. COVID-19 vaccination strongly encouraged.



To be considered you must submit the following: resume, a cover letter summarizing your qualifications, and a list of three professional references. First priority will be given to applications received by Friday, October 22, 2021. Send applications to director@kalamazoo.coop with the subject line “Operations and Membership Coordinator.” We will accept applications until the position has been filled.

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