MCC is a federation of 11 housing co-ops located in Madison’s downtown and near-eastside neighborhoods. MCC is incorporated in Wisconsin as a 501(c)(3) non-profit and as a cooperative.
Madison Community Cooperative is a group-equity housing co-op, which means that members do not gain equity by living in MCC houses. Instead, MCC owns the houses and we pay rent to sustain MCC, collectively serving as our own landlord.
MCC strives to improve the Madison community by providing low-cost, not-for-profit cooperative housing for very low to moderate income people and to be inclusive of underrepresented and marginalized groups in the community.
Summary: assisting with MCC member services administration.
Detailed job description:
Operating MCC’s open office hours from 2-6pm, Monday-Friday. Answering phone calls, emails, and walk-in questions about organization. Directing anyone interested in membershipping at an MCC house or learning more about MCC to the proper resources.
Assisting with contract processing (as determined by direction and supervision of Membership Officer)
Developing and implementing the Annual Diversity and Inclusion survey in consultation with The United People of Color Caucus (TUPOCC)
Organizing office supplies, keys, etc. Decluttering.
MCC record digitization (building off of previous Archives internship and/or previous digitization plans)
Possible website updating tasks based on Intern's interest level and previous experience
IMPORTANT: SEE ATTACHED FILE for list of required and preferred qualifications.
ADDITIONAL NOTES: start date flexible based on needs of Intern.
Membership Officer will supervise Membership Intern. Membership Intern will be trained in MCC member FAQs and MCC prospective-member FAQs, digital file-sharing applications, lease/contract processing, digitization (current MCC organization system and printer/scanner), and website editing process. Membership Officer will develop training plan based on Intern's level of experience with the skillsets listed above. Intern is expected to enter position with a moderate to high degree of comfort with: interpersonal communication, email communication, and phone communication. Intern will receive further training in customer service skills as needed.
Intern will gain:
- Customer service experience: specifically, experience communicating in a professional, patient, and timely manner with members and prospective members of a cooperative housing organization and people within the Madison community, via in-person interaction, phone call, email, and/or paper message.
- Experience with file sharing applications (such as shared Google drive/dropbox, calendar apps, messaging and email apps, spreadsheets, text documents, etc.)
- Experience in outreach and education: communicating complex information in relevant terms to people with varying degrees of familiarity with concepts
- Experience with cooperative housing structures
- Experience with creative problem-solving and long-term planning for improvement of membership services and outreach
Specific skill development priorities will be determined based on needs of Organization and Intern's areas of interest.