Waterloo Co-operative Residence Inc (WCRI) is Canada’s largest student housing co-operative. It has been providing co-operative student housing and programming for post-secondary students in the Waterloo region for over sixty years. As a co-operative, WCRI relies on members’ involvement in providing affordable housing and creating a supportive and welcoming community.
Summary Statement
Reporting to the Executive Director, the Co-operative Experience Manager is responsible for overseeing WCRI’s membership engagement strategy. This includes but is not limited to recruiting members, overseeing their membership experience and fostering a long-term relationship with them as an alumnus.
Primary Duties and Responsibilities
The Co-operative Experience Manager acts within organizational policy to perform a variety of duties including, but not limited to:
- Responsible for reaching revenue targets as established by annual budget
- Develop and oversee marketing, branding and sales
- Oversee admission services, including leading the move-in and move-out processes every semester
- Oversee membership education and engagement strategy, including member initiatives, communications and programs
- Support membership engagement structure, including facilitating knowledge sharing, leadership development and creating succession plans
- Maintaining an understanding of the local community and sector activities, and making recommendations and facilitating the organization’s involvement in such
- Plan, implement, and monitor alumni programs and initiatives
- Managing member services at Reception
- Other duties as assigned
Team Management
- Oversee and approve team expenditures
- Work with the Executive Director to develop annual budget
- In conjunction with the Executive Director, develop future plans for the organization as it pertains to the co-operative experience for (potential) members and alumni
- Recruit, train, coach, manage, and regularly evaluate staff and members of the Co-operative Experience team
- Develop, maintain and ensure compliance with operational processes and policies, and relevant legislation
Qualifications
- University degree in related field
- 3 to 5 years of progressive experience in a related position or field
- Knowledge of co-operative nonprofit operations/governance
- Experience in managing and coaching entry level team members and students
- Experience in community development/engagement
- Strong communication, negotiation and interpersonal skills
- Management level expertise in human resources and budget management
Working Conditions
The Co-operative Experience Manager will normally work in a standard office environment and may sit for long periods of time. Frequent computer use, interaction with staff and other personnel as well as members.
The Co-operative Experience Manager will regularly work forty (40) hours each week, Monday to Friday from 8:00AM – 4:30PM, with a 30-minute unpaid break. Office hours are subject to change.
The Co-operative Experience Manager will travel occasionally and will be required to work some evenings and weekends to accommodate activities such as open houses, beginning of term and end of term events, community events or representing the organization at public events.
Job Types: Full-time, Permanent
Pay: $70,000.00-$80,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- Waterloo, ON N2L 6G9: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have experience working within the co-operative sector? If so, please provide additional details.
Education:
- Bachelor's Degree (required)
Work Location: In person