Key Performance Indicators - NASCO Institute

Session materials from "Key Performance Indicators: Guiding Evaluation and Driving Improvement," which was led by Maya Menlo (Inter-Cooperative Council - Ann Arbor) at NASCO Institute 2014.


A Key Performance Indicator (KPIs) is a performance measurement that organizations may use to evaluate its success, or the success of a particular activity in which it is engaged. After a year of planning, the Membership Committee at ICC-Ann Arbor has found that KPIs can be a valuable tool for co-op houses and organizations in order to improve and standardize various aspects of house operations, enhance communication, and encourage houses to be as cooperative as they can be. This workshop will outline KPIs, suggest alternative possible uses for a KPI system, and detail the creation of the ICC's KPI system.