Conflict Resolution

Nonviolent Communication

This packet is full of useful tools for learning about and practicing nonviolent communication. This resource was created by: The Center for Nonviolent Communication (, 5600 San Francisco Rd. NE Suite A, Albuquerque, NM 87109, Tel: +1.505.244.4041. "We share our material freely and we appreciate donations. A contribution that reflects your appreciation of what we offer and the value you receive will be used to further the development and distribution of Nonviolent Communication.

Dealing with Problem Members

The four scenarios focus on staff strategies to member issues: debt and eviction, members making legal threats, members voting as a bloc in their interest, and bad publicity.  The scenarios are part of a workshop presented at the 2009 Staff and Managers Conference.